Whitelisting Email: Because of very strict laws about emails and spam please whitelist firstname.lastname@example.org, email@example.com and firstname.lastname@example.org. This is especially critical if you are using gmail, yahoo or any Microsoft email product like Hotmail or outlook. Failure to do so can cause issues with password resets. Also an account that have not been logged into for a period of 180 days are marked as inactive. To reactivate please submit a Support Request. Bounced email accounts also cause an account to be marked as inactive.